About Us

Membership based complaint handling service for education providers, aged care providers and more brought to you by the mediation training specialist and dispute resolution professionals membership service, Mediation Institute.

Joanne Law
Joanne Law - Director
Paul Kenna Law
Paul Kenna Law - Legal Advisor

Our Story

Mediation Institute began training Mediators an Family Dispute Resolution Practitioners in 2013.

We became a complaint handling body for Mediators accredited under the National Mediator Accreditation System (NMAS), Family Dispute Resolution Practitioners (FDRPs) and Family Group Conference Facilitators (FGCs).

We now provide complaint handling for organisations such as: 

  • training providers
  • aged care services providers¬†

Mediators for our Education Provider Complaint Handling

All team members are NMAS Accredited Mediators and training professionals with training in the obligations and requirements for education providers under the applicable regulations.

Mediators for our Aged Care Organisations Complaint Handling

All team members are NMAS Accredited Mediators and have training in the obligations and requirements for aged care providers under the Aged Care Quality Standards and the Aged Care Act 1997.