A membership-based service providing complaint handling and associated services for aged care providers under the regulations established by:
- Aged Care Act 1997
- Other relevant guidelines
- Obligations under individual contracts
Membership includes:
- Access to complaint handling and initial review of complaints
- Priority service and support for member aged care providers
- Desk audit review of your complaint handling policy
Additional Services Available at an additional fee are:
- Complaint Investigation
- Mediation
- Consulting
- Staff training in complaint handling, dispute resolution and related interpersonal skills.
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