Aged Care Dispute Resolution Service

A membership-based service providing complaint handling and associated services for aged care providers under the regulations established by:

• Aged Care Act 1997
• Other relevant guidelines
• Obligations under individual contracts

Membership includes:

• Access to complaint handling and initial review of complaints
• Priority service and support for member aged care providers
• Desk audit review of your complaint handling policy

Additional Services Available at an additional fee are:

• Complaint Investigation
• Mediation
• Consulting
• Staff training in complaint handling, dispute resolution and related interpersonal skills.