A membership-based service providing complaint handling and associated services for disability services providers under the regulations established by:
- State and Federal Disability Services Obligations
- National Disability Insurance Scheme (NDIS) Quality Standards
- Other regulations and obligations
Membership includes:
- Access to complaint handling and initial review of complaints
- Priority service and support for member disability services providers
- Desk audit review of your complaint handling policy
Additional Services Available at an additional fee are:
- Complaint Investigation
- Mediation
- Consulting
- Staff training in complaint handling, dispute resolution and related interpersonal skills.
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