A membership-based service providing complaint handling and associated services for education providers including those regulated by:
- Australian Skills Quality Authority (ASQA)
- Overseas Student Ombudsman
- Commonwealth Department of Education and Training – VET Fee Help Complaints
- State Training Regulators
- State Departments of Education and Training
Membership includes:
- Access to complaint handling and initial review of complaints
- Priority service and support for member training providers
- Desk audit review of your complaint handling policy
Additional Services Available at an additional fee are:
- Complaint Investigation
- Mediation
- Consulting
- Staff training in complaint handling, dispute resolution and related interpersonal skills.
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