Education Dispute Resolution Service

A membership-based service providing complaint handling and associated services for education providers including those regulated by:

• Australian Skills Quality Authority (ASQA)
• Overseas Student Ombudsman
• Commonwealth Department of Education and Training – VET Fee Help Complaints
• State Training Regulators
• State Departments of Education and Training

Membership includes:

• Access to complaint handling and initial review of complaints
• Priority service and support for member training providers
• Desk audit review of your complaint handling policy

Additional Services Available at an additional fee are:

• Complaint Investigation
• Mediation
• Consulting
• Staff training in complaint handling, dispute resolution and related interpersonal skills.